Trip Planning Services

Terms and Conditions

The deposit and final payment for your travel consultation services constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s) (collectively as "You" and "Traveler"), and En Root Travel, LLC. ("En Root Travel", "We", "Us") pursuant to the following terms and conditions ("Terms", "Agreement"):

TRAVEL ADVISOR: En Root Travel, LLC. acts as a travel advisor only. We do not arrange the bookings for travelers. We offer various travel-advisement services including, but not limited to, flights, hotels/airbnbs, meals, ground transportation, packing lists, COVID-19 country-specific information. En Root Travel, LLC. does not own, operate, manage, or control these independent suppliers, businesses, or vendors of services and is not liable for their acts or omissions. En Root Travel, LLC’s obligations to you are to provide travel advice, provide you with information and connect you to travel service providers at your trip destination. We have no responsibility for the services of other suppliers, businesses, or vendors. Requests cannot be guaranteed. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers, suppliers, businesses, and vendors. You understand that your legal recourse is against the specific provider, not En Root Travel, LLC. Conditions can change rapidly in a country at any time. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html.

IMPORTANT CONDITIONS: Prices are subject to increase prior to the time you make your bookings. En Root Travel, LLC. does not have any control or responsibility for suppliers, businesses, and vendor pricing. All prices are accurate as of the date you receive your final trip information from us. By signing below, you expressly acknowledge your acceptance of these conditions applicable to your purchase.

CANCELLATION: Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a cancellation fee or charge for any booking that you cancel, you agree to indemnify us for the amount of that fee or charge.

DEPOSIT AND FINAL PAYMENT: You will be required to pay 50% of the total trip planning service cost as a deposit upon booking the service. All deposits are non-refundable. Final payment is required during the final phone consultation with En Root Travel, LLC. After the final payment is received, the travel advisory documents will be sent to the traveler. En Root Travel, LLC. accepts credit card, debit card, or Paypal.

TRAVEL PROTECTION: For your protection, we strongly recommend that you purchase travel/trip insurance and medical travel insurance. However, no representation or description of the insurance made by En Root Travel, LLC. to you constitutes a binding assurance or promise about the insurance. En Root Travel, LLC. is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. Any insurance claims that may fall under the relevant travel insurance policy must be submitted to the insurance company identified in the policy.

RESPONSIBILITY: We always do our best to make sure your travel arrangements are satisfactory. However, En Root Travel, LLC. does not own or operate any entity that provides goods and services for your travel, including without limitation lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers, or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors and are in no way affiliated to En Root Travel, LLC.

LIABILITY: En Root Travel, LLC. is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. In addition and without limitation, En Root Travel, LLC. is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services, whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or any failure of any transportation mechanism to arrive or depart on time. Also be advised that certain foreign facilities or amenities, such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. If due to weather, flight schedules, or other uncontrollable factors you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. Baggage is entirely at owner's risk. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. You specifically agree that En Root Travel, LLC. is not liable for any consequential loss or damage.

PASSPORTS: All individuals departing from the United States of America must be in possession of a valid passport. Please check that your passport is valid for at least 6 months beyond your intended travel time. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. You are responsible for confirming with the United States Department of State or the representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.

REAL ID: Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. If you are not sure if your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id.

HEALTH AND SPECIAL REQUIREMENTS: It is your responsibility to ensure you are aware of any health requirements, health advisories, or health travel restrictions applicable to your travel destinations and to ensure that you carry all necessary vaccination documentation. En Root Travel, LLC. is not responsible for providing you with this information. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. You must comply with local government regulations. Additional costs are your responsibility. Check with the Center for Disease Control and Prevention for current information prior to and during your travel. www.cdc.gov.

FLIGHT CONFIRMATION: We strongly suggest that clients reconfirm exact flight times with the carrier prior to departure. Air travelers are required to check in at least 2 hours prior to departure time for domestic flights and 3 hours for international flights and must report to the gate at least 30 minutes prior to departure time. Failure to comply may result in the loss of the seat to another passenger.

REFUSAL OF SERVICE: Service providers reserve the right to refuse service to travelers at their sole discretion, including, without limitation, if the traveler: (i) Lacks proper documentation for the country of destination; (ii) Has a contagious disease; (iii) Is under the influence of alcohol, drugs, or narcotics; and/or (iv) Manifests disruptive and/or unruly behavior. En Root Travel, LLC. assumes no liability for the acts of the service provider in refusing service.

PRIVACY POLICY: En Root Travel, LLC. is committed to protecting the privacy and confidentiality of your personal information. Details regarding the intake of your information are as follows:

When you purchase a service with En Root Travel, LLC.’s website, we collect personal information from you to render the service. We may collect information like your:

  • Contact information (such as name, residential/mailing address, telephone number, email address);

  • Payment account information (credit/debit card details, including card type, card number, security number and expiry date);

  • Other details relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. airlines and accommodation or tour providers).

En Root Travel, LLC. shares this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information from the information you submit during the course of your relationship with us. We will collect this information directly from you unless it is unreasonable or impracticable to do so.

Generally, this collection will occur:

  • when you deal with us either in person, by telephone, letter, email;

  • when you visit any of our websites; or

  • when you connect with us via social media.

We may collect personal information about you:

  • when you purchase or make enquiries about travel arrangements or other products and services;

  • when you enter competitions or register for promotions;

  • when you subscribe to receive marketing from us (e.g. e-newsletters);

  • when you request brochures or other information from us; or

  • when you provide information, or use our services, on social media.

GOVERNING LAW: The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the State of New Jersey, without giving effect to its conflict of law principles, and any federal laws applicable therein. Both parties submit to the exclusive jurisdiction of the courts of the State of New Jersey with respect to any legal proceedings relating to these Terms.